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 Alarm Ordinance

Effective March 22, 2021, the Kitsap County Alarm Ordinance will require that an alarm be verified through audio, video, or in-person verification before calling Kitsap 911 to dispatch law enforcement for alarm activations.  This requirement does NOT apply to calls for fire assistance, medical emergencies, or panic alarms. 

The new ordinance also removed the requirement that Kitsap County residents permit their alarms as well as the associated costs.

 Why Adopt a Verification Requirement? 

From 2017 to 2019, the Kitsap County Sheriff's Office deputies responded to 10,221 calls for alarm activations. Conservatively, 98.9% of these calls for service were for false alarms, costing the County approximately $220,000 in deputy time and resources. When a deputy responds to a false alarm, that deputy is unavailable to respond to a legitimate emergency elsewhere. 

The purpose of the Alarm Ordinance is to assist the Sheriff's Office in effectively responding to law enforcement needs and encourage manufacturers and alarm system users to construct better and maintain alarm systems. This Ordinance does not (and is not intended to) recover all costs associated with responding to false alarms but is intended to encourage responsible use of alarms to reduce the number of false activations. 

 What Does "Verified" Mean?

Verified means visual or audio confirmation of an emergency at an alarm site, which requires a public safety response, by one of the following: 

    • confirmation at the alarm site by the alarm user or self-monitored real-time visual or audio equipment; or

    • multi-zone activation at the alarm site; or

    • confirmation by a private responder or other secondary confirmation at the alarm site; or

    • real-time audio and/or visual evidence at the alarm site provided by an alarm company provided that such audio or visual evidence is made available to Kitsap 911 no more than 24 hours after the dispatch of public safety.  

There are varieties of alarm monitoring systems that range from low to high cost which will enable an alarm user to comply, including a self-monitoring system where you maintain your traditional alarm system and pair it with a self-installed/self-monitored video system.  
The Kitsap County Sheriff's Office is committed to a continued partnership with the citizens of Kitsap County and alarm companies with a shared goal of protecting the families and property of Kitsap County residents. 
For more information, see the ordinance.

 Alarm Appeals

person receiving a notice of a false alarm fine may appeal the assessment in writing to the Kitsap County Alarm Appeals Administrator. 

The Kitsap County Alarm Ordinance defines a False Alarm as: “any activation of an alarm system to summon public safety personnel or a request to dispatch public safety personnel due to an alarm activation, when a situation requiring a public safety response does not exist, meaning (1) no evidence of an emergency; or (2) the cancellation of an unverified alarm dispatch request after public safety personnel responds at the alarm site. A false alarm includes an alarm signal caused by conditions of nature, which are normal for that area. A false alarm does not include an alarm signal caused by extraordinarily violent conditions of nature such as tornadoes, floods, and earthquakes or as provided in this chapter.”

  Appeal Process

An appeal of an administrative assessment of a false alarm fine or other administrative violation of the Alarm Ordinance may be appealed to the Kitsap County Sheriff's Office Alarm Appeals Administrator. The appeal must be made by utilizing the approved Kitsap County Sheriff's Office False Alarm Fee Appeal Form and specifically identifying what is being appealed and the facts and documentation, if any, supporting the reasons for the appeal. The appeal must be made within 30 days calendar days from the notice of an administrative penalty. The appeal may be submitted by mail or email to the following address:  

Alarm Appeals Administrator
614 Division Street, MS-37
Port Orchard, WA 98366
Email: kcsorecords@co.kitsap.wa.us

The Alarm Appeals Administrator will review the request to appeal any supporting documents, using a preponderance of the evidence standard, and issue a written decision within 14 days from the alarm appeals administrator's receipt of the appeal request. The Alarm Appeals Administrator has the discretion, but not the obligation, to reduce or waive any penalty or reverse any other enforcement decision when deemed appropriate. The Alarm Appeals Administrator's decision is considered final. Payment will be immediately due upon the issuance of the written decision of the alarm appeals administrator.

Appeals are not generally granted as a result of the following:

  1. Faulty, defective, or malfunctioning equipment supplied/installed by an alarm company.
  2. Improper installation or maintenance by an alarm company.
  3. Improper monitoring by an alarm company.
  4. Alarm activations that occur while alarm technicians are repairing or servicing the alarm system.
  5. An occurrence where no evidence of criminal activity, fire, or medical need is present.
  6. Mistakes made by private contractors, maids, cleaning crews, visitors, etc.
  7. Item(s) within the home or business that move causing motion detectors to activate (i.e. curtains, signs, balloons, etc.).
  8. Doors or windows with a break-in contact that activates the alarm system, not due to criminal activity.
  9. Caretakers who watch homes or businesses when owners are away and who activate the alarm in error or are not familiar with required codes or passwords.
  10. Pets, rodents, or wildlife movement in or near the home or business.
  11. Alarms caused by Apartment Management Employees.

This list is only a guide to assist you in deciding whether to appeal a false alarm. This list is not intended to cover every situation where an appeal may be denied.

 False Alarms and Fines

A false alarm is defined by the county code as "any activation of an alarm system to summon public safety personnel or a request to dispatch public safety personnel due to an alarm activation, when a situation requiring a public safety response does not exist, meaning (1) no evidence of an emergency; or (2) the cancellation of an unverified alarm dispatch request after public safety personnel responds at the alarm site. A false alarm includes an alarm signal caused by conditions of nature, which are normal for that area. A false alarm does not include an alarm signal caused by extraordinarily violent conditions of nature such as tornadoes, floods, and earthquakes or as provided in this chapter." 

  How do I prevent false alarms?

False alarms cost the Sheriff's Office and Kitsap 911 valuable time and resources.  There are many ways you can help prevent false alarms. Keep motion sensors free of dust and bugs and ensure anyone who has permission to be in the house has the alarm code and knows how to use the alarm pad.   

  Who is fined for false alarms?

Your alarm company is fined, but they may be able to pass that cost to you if your contract allows that.   

  Fine schedule.

County code 6.10.80.C and D "The administrative penalty for the first violation of any provision of this chapter is $150; the second or any subsequent violations during any 12-month continuous period may be assessed a penalty of not less than $150 and not more than $500."  Payments shall be made payable to the Kitsap County Sheriff's Office (crime prevention fund).  All penalties shall be due within 30 days or a late fee of $25, reasonable administrative costs, and collections fees may be assessed on any past-due account.   


 Frequently Asked Questions

  ​Am I (the home/business owner) required to register my alarm system?

No. You are no longer required to obtain an alarm permit or pay associated fees for your alarm system. Alarm companies shall maintain current contact information for all alarm users in the County, including the names, emergency telephone numbers, and addresses of all alarm users; the names and emergency telephone numbers for at least two alternate responders with the ability to access the alarm system for each monitored alarm system that may be contacted in the event of an emergency to deactivate the alarm system. KCC 6.10.050(B).

  When a false alarm occurs, who is fined?

When a false alarm is registered, the alarm company or the individual monitoring the alarm who reported a false alarm will receive a notification and a fine for each false alarm. These fees can be passed on from the alarm company to its customers. Please understand your contractual agreements, including policies and practices with respect to the billing of any additional fees and fines.

  What are the requirements of the home/business owner (alarm user)?

  1. Maintain the alarm site and the system in a manner that will minimize or eliminate false alarms.
  2. Ensure that an alarm system is not manually activated by the alarm user or any other person for any reason other than an occurrence of an event that the alarm system was intended to report.
  3. Instruct all authorized alarm users to properly activate or deactivate the alarm system in the appropriate method of operation, provide them with the password (including the proper spelling), and the phone number for the alarm monitoring company.
  4. Instruct all authorized alarm users on the provisions of this chapter, emphasizing the importance of avoiding false alarms. It is presumed that proper instruction has not been provided if there are more than two false alarms in any six-month period per alarm site.
  5. Provide reasonable notice to Kitsap 911 before the activation of an alarm for maintenance, repair, testing, or instructional purposes.
  6. Maintain on file with the alarm monitoring company the alarm user's current contact information, including the names and telephone numbers of the primary alarm users; the address of the alarm activation site; the cause of the alarm; the names and telephone numbers for the designated responders; date and time of the alarm activation; weather conditions; and any other information necessary for alarm verification.
  7. Respond or cause a representative to respond to an alarm site within 30 minutes upon notification of the need to deactivate a malfunctioning alarm system, to provide the right of entry to the premises, or to provide alternative security for the premises.

  What do you do if you believe the false alarm notice is incorrect?

Assessments for false alarms can be appealed by filing a written notice of appeal within ten days after the date of notification of the assessment. You can email that appeal to kcsorecords@co.kitsap.wa.us or mail it to:  (KCSO Records, 614 Division St MS 37, Port Orchard, WA 98366). Be sure to include the alarm company's name and permit number, a contact person and email address; alarm location and permit number, date of the false alarm, reasons for the appeal, and any supporting evidence.

  I've heard that the County's ordinance places an undue burden on my alarm company, causing my rates to increase. Is this true?

The agreement for monitored alarm services is between the alarm company and its customers. The private company owns the relationship with its customers, including the issuance of equipment, training, and ensuring that it is a successful system. It is not up to the county or its public safety personnel to tell alarm companies how to do their business; that is a private industry call. However, the previous system in which the alarm customer was held directly responsible for all false alarms did not work. More than 98 percent of alarm calls are false alarms, with that statistic consistent within the county – as well as nationally – for decades. Responding to false alarms is a financial cost to the public and a threat to public safety by the unnecessary diversion of public safety resources.

The County's main intent with the change is to hold alarm companies more accountable for false alarms and reduce the number of unnecessary law enforcement responses.

  Will burglary rates increase because of the non-response provision?

With more than 98 percent of all monitored alarm calls false alarms, there is no correlation between alarms and actual burglaries. The ordinance is to reduce the incidence of false alarms freeing up law enforcement to spend more time on patrolling areas and other crime prevention activities – rather than responding to false alarms. Also, burglar alarms are designed to protect property, not people. Manually activated alarms such as panic/duress alarms are intended to protect people and are given high priority.

  I pay taxes and want my tax dollars used to have officers respond to my alarm.

The alarms public safety personnel respond to are almost always false. Owning and operating an alarm is a private contract with a private, for-profit firm for a private service. County personnel are not paid to be security guards for alarm companies or alarm owners and this, unfortunately, is what has occurred over the past several decades.

  Will the implementation of this alarm verification delay public safety response?

No. Currently, calls from alarm companies are placed as a low-priority response due to the consistent false alarm rate (98.8% false). Under the new verified alarm process, calls will be prioritized higher as there will be evidence of a possible crime.

  What if I am present and I press the panic button, enter the duress code, have a fire alarm, or dial 911?

There is NO verification requirement for a fire, medical, or panic alarm.

  If criminals know, public safety is not responding without verification, will it attract more criminals to our area?

No. Studies show that the mere presence of an alarm system (usually indicated by signage or stickers) is an effective deterrent. Also, the criminal does not know if someone has heard the alarm and called the police, or if a private guard responder service is utilized. Typically, burglars stay inside the home/business for 2-5 minutes and then flee.

  What can I do to help reduce false alarms?

Major causes of false alarms:

    • Unlocked or loose doors/ windows
    • Children, Neighbors, and Visitors
    • Cleaning Crews/ Repairmen/ Pet Sitters
    • Pets or other wildlife
    • User Error
    • Equipment Malfunction

Before you activate your alarm system:

    • Are you and others who use the security system fully educated on its proper operation? This may include domestic/cleaning crews, children, neighbors, caretakers, employees, and temporary staff.
    • Make sure you securely close and lock all protected doors and windows.
    • If you are leaving your home or business, make sure the door you leave by is closed tight.
    • Keep pets, balloons, fans, heaters, etc. away from motion sensor areas.
    • Know and rehearse the process to cancel an accidental alarm. Anyone with your key should know this process.
    • Know how much time you have to leave after your system is armed and disarm your system when you enter.

Know what to do if you set your alarm off accidentally:

    • First, do not panic. Carefully enter your disarm code to reset your system.
    • Wait for your Alarm Company to call, and give your password or ID card number.
    • Do not leave your home or business until you have talked with your monitoring company! If they do not call you, have the number posted by your control panel and contact them to cancel the police dispatch.
    • You can arrange to have your alarm monitoring company call you or another designated person first before the police are called whenever your alarm is activated.
    • If you are aware of a problem with your alarm system, you can cancel the police dispatch.

At home:
Avoid objects that trigger your alarm:

    • Unlocked, loose-fitting, or open doors or windows. Always keep doors and windows locked when the alarm is in an "ON" mode to reduce the chance that friends, neighbors, or customers enter and cause the alarm to activate.
    • Unsupervised pets - If you have pets, take special care to purchase an alarm system that is tolerant of pets. You may not want to purchase motion detectors if your pets have a free run of the house when the alarm is on. Also, sometimes barking dogs can activate glass break detectors.
    • Balloons that move can cause motion sensors to go off.
    • Drafts that move plants and curtains.

At your business:
Watch for these pitfalls that may activate your alarm:

    • Swinging doors or windows
    • Banners or signs
    • Mylar balloons
    • Plants or curtains caught in drafts
    • Stacked items, such as boxes, which may fall, setting off motion detectors
    • Unsupervised guests
    • Untrained, unaware, or uncaring employees
    • Alarm equipment, such as motion sensors or overhead door magnets, being hit by a forklift

With people:
Enhance your alarm system's potential:

    • Ensure that anyone authorized to use your alarm system is properly trained in its usage.
    • Use deadbolt locks.

Contact your alarm company:

    • If you plan any improvement or renovation projects, such as changing phone systems, reconfiguring a room, adding a wall, rearranging cubicles, installing skylights or ceiling fans, or even fumigating.
    • If you plan to change your alarm system batteries. This can cause an interruption in your system's power supply which may trigger an alarm activation.
    • Alert your alarm company if you hire domestic help or acquire a pet.

  Who is assessed in the false alarm penalty?

The penalty fee will be assessed to the company or individual monitoring the alarm, so a company acting on your behalf as the alarm owner or you.

  When Will We Begin Assessing Fines?

We will begin assessing fines on June 1st, 2021.
What are the penalties?

The administrative penalties for a violation of any provision of this chapter are as follows:

·  First violation - $150

·  Second or any subsequent violations during any 12-month continuous period - not less than $150 and not more than $500.

All penalties shall be made payable to the Kitsap County Sheriff's Office and deposited in the Kitsap County Sheriff's Office crime prevention fund.