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What is the Cable Franchise Authority?
As a cable customer in unincorporated Kitsap County, we can assist you in resolving billing or service disputes you may have with the cable company. Please contact us if you have an issue that you have been unable to resolve directly with your cable company.
The Cable Franchise Authority can also answer all questions you may have regarding the Franchise Agreement that Kitsap County has with your cable company. These questions may include issues regarding programming, customer service, installation practices, and qualifying for a senior or disabled discount. This Authority accommodates citizens with service in unincorporated areas of Kitsap County. Each City has a cable contact for citizens with service within that city.
Franchise Agreements
Kitsap County has signed franchise agreements with two cable companies – Comcast and Wave Broadband – regarding their use of the County's Rights-of-Way to provide cable television service to customers in unincorporated areas. Cable companies using public property to build and operate their businesses must receive a cable services franchise agreement which includes certain public benefit obligations, safeguards and requirements.
Current Comcast Cable Franchise Agreement
This agreement was signed in 2012 and expires in May 2021
Current Wave Cable Franchise Agreement
This agreement was signed in 2011 and expires in January 2020
Consumer Protection
Our office strives to ensure the local cable companies comply with cable customer service standards and franchise requirements at all times. Each cable franchise renewal process has included significant updates to the customer service standards requirements within the new agreement.
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Important Links
Comcast Customer Service
The latest information about channel lineup changes, enhancements and price changes:
Wave Cable Customer Service
The latest information about channel lineup changes, enhancements and price changes:
Bremerton Kitsap Access Television (BKAT)
BKAT is a Public Education and Government (PEG) Access television station airing programming on Comcast Channel 12 and WAVE Broadband channel 3. WATOA -Washington Association of Telecommunications Officers & Advisors
Kitsap County is a member of WOTOA. WATOA is a professional organization of individuals and organizations serving citizens in the development, regulation, and administration of cable television and other telecommunication systems. NATOA – National Association of Telecommunications Officers and Advisors
Founded in 1980, NATOA offers a wide range of advocacy services to individual and agency members representing cities, towns, counties and commissions across the country. NATOA actively analyzes and addresses emerging issues Frequently Asked Questions
Check the FAQs to learn about PEG fees, franchise fees and other common questions about cable service.
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